Tuesday, March 26, 2013

Learn Email Issues 3/26

The Learn mail tool is unavailable currently. DLS was contacted at 7:50pm by the CLEAR help desk and alerted of the issue, at which time the DLS team was able to test the mail server and determine that it is unresponsive to our requests. The ticket we received was opened approximately 7pm, and the issue is currently ongoing. 

Update: The issue appears to be resolved at approximately 10pm. Normal system functionality should be returned. 

Tuesday, March 12, 2013

Unexpected Outage 3/12/2013

At approximately 2:20am this morning a critical support system for Learn (https://learn.unt.edu) had unexpected problems which brought the system down for all users until 3:40am when the errors were resolved. The issue is not expected to cause further problems at this time. Thanks.