Wednesday, May 29, 2013

Possible Minor Interruption

Between 3 and 3:15 p.m. users of the Learn service may have experienced brief interruptions of service. At this time we have received no reports at the CLEAR helpdesk of any problems, however our monitoring indicates that interruptions were possible. If you believe you were affected by this please contact the helpdesk. Thanks.

Learn Service Restored

At this time, Learn has been fully restored to service, we do not anticipate further power outages at this time. The system’s full downtime range was approximately 8:00am to 12:30pm today, 5/29/2013. If you are still having issues please contact your regular Learn help desk. 

Learn Service Interruption 5/29/2013

At approximately 8am this morning, the General Academic Building on the UNT main campus suffered a power outage, this lasted until about 10:15am when power was restored. This power outage brought down both Learn servers as well as multiple other mission critical UNT services. At this time, several system services that Learn depends on are being restored after their outages, at which time we will be able to restore Learn’s functionality. We do not have a firm eta for service restoration at this time, however all teams involved have been and are currently working diligently for a resolution. We appreciate your patience during this unplanned interruption, if you have additional questions or concerns, please contact your regular Learn technical support help desk. Thanks. 

Monday, May 13, 2013

Blackboard Issue: Red Banner Error Messages

It has been reported that users are seeing red banner error messages in Blackboard Learn when attempting to access tools through the My Blackboard Posts feature on the My Institutions page. (See image below.)

Please be aware that this error only occurs when users click on an image icon for posts, updates, and MyGrades from the My Institution page. Users can still access each of these tools through individual courses. Access to the global calendar through My Institution is functioning correctly. 

More updates will follow as we resolve this issue with Blackboard's technical support team.