Blackboard Issue: Red Banner Error Messages

It has been reported that users are seeing red banner error messages in Blackboard Learn when attempting to access tools through the My Blackboard Posts feature on the My Institutions page. (See image below.)

Please be aware that this error only occurs when users click on an image icon for posts, updates, and MyGrades from the My Institution page. Users can still access each of these tools through individual courses. Access to the global calendar through My Institution is functioning correctly. 

More updates will follow as we resolve this issue with Blackboard's technical support team. 

Learn Email Issues 3/26

The Learn mail tool is unavailable currently. DLS was contacted at 7:50pm by the CLEAR help desk and alerted of the issue, at which time the DLS team was able to test the mail server and determine that it is unresponsive to our requests. The ticket we received was opened approximately 7pm, and the issue is currently ongoing. 


Update: The issue appears to be resolved at approximately 10pm. Normal system functionality should be returned. 

Unexpected Outage 3/12/2013

At approximately 2:20am this morning a critical support system for Learn (https://learn.unt.edu) had unexpected problems which brought the system down for all users until 3:40am when the errors were resolved. The issue is not expected to cause further problems at this time. Thanks.

UNT Site Access Issues for Comcast Customers

Currently we are aware of an issue affecting Comcast customers that is restricting their access to UNT sites, which includes the Learn system. Comcast is aware of the issue and is working on a corrective action.

Update: At this time, please contact the UNT UIT helpdesk for a work around on the issue, or follow the directions provided on their site. Thank you.

Learn Slow Response Times (2/5/2013)

Yesterday for approximately one hour between 12 pm and 1 pm, the Learn system experienced issues on its application nodes that resulted in slow response times for webpage requests. DLS has identified the issue as part of an ongoing support request we have with Blackboard support and is working on a permanent resolution.

Learn Issues 1/19/2013

3:10pm CDT We are currently experiencing issues with Learn due to high memory consumption on the Server.  We are investigating the problem and hope to return service to normal levels soon.  Thanks for your patience.

Learn was restored to normal operating levels by approximately 4:00pm CDT.  DLS is planning to install a patch from Blackboard that will alleviate future outages of this nature.

Scheduled Maintenance 1/9/2012

On Wednesday, January 9th beginning at 10:00pm CDT until 2:00am January 10th Blackboard Learn will be unavailable due to scheduled maintenance.