Learn Slow Page Loads

Starting at approximately 9:55am this morning, multiple Learn nodes began to respond slowly to user requests. This would have exhibited as 6-8 second page loads whenever a user clicked on links. As not all nodes were affected, not all Learn users will have experienced problems.

UNT Campus Wide Network Outage

There appears to have been a campus wide internet outage that would have caused any users to be unable to connect to any UNT web service, including Blackboard Learn. The outage lasted from approximately 1:55pm to 2:01pm.

Learn Regular Maintenance Running Long 10/27/2013 -- UPDATED

The Learn System is currently unavailable due to longer than expected installation of database patches.
We have no ETA, but we will update this blog once we have more information from the relevant teams.

Update: Database patching has been completed and the learn service has been restored at approximately 4:30am 10/27/2013. We appreciate your patience during this extended maintenance window. Thanks

Learn System Slowness 10/13/13

DLS received reports from the help desk that Learn experienced some system slowness between 10pm and 10:30pm this evening. The issue was resolved by DLS performing a rolling restart of the affected nodes, which were having IO issues that were subsequently resolved.

Learn Service Issue

Starting at around 3:20 p.m. this afternoon and ending at approximately 4:30 p.m., the Learn service experienced a minor interruption of its back end network services and as such all users will have had a degraded Learn experience. This would have presented itself as slow page loads, however Learn was still functional. We appreciate your patience during this unplanned service issue. If you have additional questions or concerns, please contact your regular Learn technical support help desk. Thanks.

Learn Service Issue

Starting at around 2:00 a.m. this morning and ending at approximately 8:30 a.m., the Learn service has had issues connecting to its back end database and as such all users will have had a degraded Learn experience. We appreciate your patience during this unplanned service issue. If you have additional questions or concerns, please contact your regular Learn technical support help desk. Thanks.

Learn Service Restored

At this time, Learn has been fully restored to normal service. If you are still having issues please contact your regular Learn help desk.