Learn Service Restored

At this time, Learn has been fully restored to normal service. If you are still having issues please contact your regular Learn help desk.

Learn Service Issue 7/16/2013

Starting at around 2:00 a.m. this morning, the Learn service has had issues connecting to its back end database and as such all users will experience a degraded Learn experience. We are currently working with the database team to resolve this issue. We do not have a firm eta for service restoration at this time, however all teams involved have been and are currently working diligently for a resolution. We appreciate your patience during this unplanned service issue. If you have additional questions or concerns, please contact your regular Learn technical support help desk. Thanks.

Phishing Attack Targets Learn Users

Some on-campus users have reportedly been receiving fake Learn system messages that are "Blackboard Notifications" that a post has been added to their Learn courses. These phishing messages are intended to deceive the user and make them follow a link that will then ask them for their log in credentials.

If you did follow the link from the fake message and entered your log in information, please go to https://ams.unt.edu immediately and change your password. You should then notify your regular help desk team for further assistance. Thank you.

Possible Minor Interruption

Between 9:15 a.m. and 9:20 a.m. users of the Learn service may have experienced brief interruptions of service due to a non-Learn related networking issue. At this time we have received no reports at the CLEAR helpdesk of any problems, however our monitoring indicates that interruptions were possible. If you believe you were affected by this please contact the helpdesk. Thanks.

Possible Minor Interruption

Between 3 and 3:15 p.m. users of the Learn service may have experienced brief interruptions of service. At this time we have received no reports at the CLEAR helpdesk of any problems, however our monitoring indicates that interruptions were possible. If you believe you were affected by this please contact the helpdesk. Thanks.

Learn Service Restored

At this time, Learn has been fully restored to service, we do not anticipate further power outages at this time. The system’s full downtime range was approximately 8:00am to 12:30pm today, 5/29/2013. If you are still having issues please contact your regular Learn help desk. 

Learn Service Interruption 5/29/2013

At approximately 8am this morning, the General Academic Building on the UNT main campus suffered a power outage, this lasted until about 10:15am when power was restored. This power outage brought down both Learn servers as well as multiple other mission critical UNT services. At this time, several system services that Learn depends on are being restored after their outages, at which time we will be able to restore Learn’s functionality. We do not have a firm eta for service restoration at this time, however all teams involved have been and are currently working diligently for a resolution. We appreciate your patience during this unplanned interruption, if you have additional questions or concerns, please contact your regular Learn technical support help desk. Thanks.