Possible Minor Interruption

Between 9:15 a.m. and 9:20 a.m. users of the Learn service may have experienced brief interruptions of service due to a non-Learn related networking issue. At this time we have received no reports at the CLEAR helpdesk of any problems, however our monitoring indicates that interruptions were possible. If you believe you were affected by this please contact the helpdesk. Thanks.

Possible Minor Interruption

Between 3 and 3:15 p.m. users of the Learn service may have experienced brief interruptions of service. At this time we have received no reports at the CLEAR helpdesk of any problems, however our monitoring indicates that interruptions were possible. If you believe you were affected by this please contact the helpdesk. Thanks.

Learn Service Restored

At this time, Learn has been fully restored to service, we do not anticipate further power outages at this time. The system’s full downtime range was approximately 8:00am to 12:30pm today, 5/29/2013. If you are still having issues please contact your regular Learn help desk. 

Learn Service Interruption 5/29/2013

At approximately 8am this morning, the General Academic Building on the UNT main campus suffered a power outage, this lasted until about 10:15am when power was restored. This power outage brought down both Learn servers as well as multiple other mission critical UNT services. At this time, several system services that Learn depends on are being restored after their outages, at which time we will be able to restore Learn’s functionality. We do not have a firm eta for service restoration at this time, however all teams involved have been and are currently working diligently for a resolution. We appreciate your patience during this unplanned interruption, if you have additional questions or concerns, please contact your regular Learn technical support help desk. Thanks. 

Blackboard Issue: Red Banner Error Messages

It has been reported that users are seeing red banner error messages in Blackboard Learn when attempting to access tools through the My Blackboard Posts feature on the My Institutions page. (See image below.)

Please be aware that this error only occurs when users click on an image icon for posts, updates, and MyGrades from the My Institution page. Users can still access each of these tools through individual courses. Access to the global calendar through My Institution is functioning correctly. 

More updates will follow as we resolve this issue with Blackboard's technical support team. 

Learn Email Issues 3/26

The Learn mail tool is unavailable currently. DLS was contacted at 7:50pm by the CLEAR help desk and alerted of the issue, at which time the DLS team was able to test the mail server and determine that it is unresponsive to our requests. The ticket we received was opened approximately 7pm, and the issue is currently ongoing. 


Update: The issue appears to be resolved at approximately 10pm. Normal system functionality should be returned. 

Unexpected Outage 3/12/2013

At approximately 2:20am this morning a critical support system for Learn (https://learn.unt.edu) had unexpected problems which brought the system down for all users until 3:40am when the errors were resolved. The issue is not expected to cause further problems at this time. Thanks.