Learn Outage 10/26/15

Last night, at approximately 9:04 PM, multiple UNT services--including Blackboard Learn--had a brief total outage that lasted until 9:14 PM.  The system has since returned to normal and students are encouraged to communicate with course faculty in resolving any course work related issues that may have been caused by the outage.

Please contact your regular technical support personnel if issues persist.

Learn Outage 10/21/15

As of 12:15 PM CST today, users reported being unable to log into Blackboard Learn.  The front page will appear but users cannot log in with their credentials.

We are aware of the issue and are currently working to resolve it.

Feel free to continue checking this page for updates on the issue.


UPDATE: The previously reported login outage has been resolved as 1:05 PM.

The extent of the outage has been recorded and students are encouraged to communicate with course faculty in resolving any course work related issues that may have been caused by the outage.

Please contact your regular technical support personnel if issues persist.

Learn Regular Maintenance Running Long 5/3/2015

The Learn System is currently unavailable due to longer than expected migration of course data. We expect learn to be up shortly, and we'll update this blog once the course data migration is complete and learn is restored to normal working order.

Thanks!

UPDATE: Learn was back to normal @ 2:41am on 5/3/2015

Thank you for your patience.

Learn Outage 10/17/14

At approximately 10:14 AM CST today Blackboard Learn had a brief total outage that lasted until 10:24 AM. The source of the outage affected multiple UNT services including Learn. At this time, the system has returned to normal and we will continue to keep a close eye on it for any further outages.

Please contact your regular technical support personnel if issues persist.

Learn Outage 10/08/14

At approximately 5:05pm CST today Blackboard Learn had a brief total outage that lasted until 5:12pm when all Learn nodes were restarted. We are presently investigating a solution for the problem, however we do not expect further issues at this time and the system is operating normally. Please contact your regular technical support personnel if issues persist.

Ongoing UNT Networking Issues

At approximately 1:30 PM, UNT Denton experienced a networking hardware failure that has caused networking issues on UNT Denton and Discovery Park campuses. These issues have the potential to affect all UNT services, including Blackboard Learn. You may experience slow page loads and your connection may reset. The appropriate teams are working on a solution.

Student Webmail Issues

The Office 365 mail system, starting at 1:30 pm, is currently experiencing a service outage. No student accounts are able to receive email from any source at this time, including from Learn servers. The issue is not related to Learn systems and is being worked on by the UNT mail team in conjunction with Microsoft engineers. 

Learn Outage 3/25/14

At approximately 12:00pm CST today, Blackboard Learn began to show slow response times for users across several nodes. Following this at 12:23pm, Learn had a brief total outage that lasted until 12:33pm when all Learn nodes were restarted. We are presently investigating a solution for the problem, however we do not expect further issues at this time and the system is operating normally. Please contact your regular technical support personnel if issues persist. 

Learn Slow Page Loads

Starting at approximately 9:55am this morning, multiple Learn nodes began to respond slowly to user requests. This would have exhibited as 6-8 second page loads whenever a user clicked on links. As not all nodes were affected, not all Learn users will have experienced problems.

UNT Campus Wide Network Outage

There appears to have been a campus wide internet outage that would have caused any users to be unable to connect to any UNT web service, including Blackboard Learn. The outage lasted from approximately 1:55pm to 2:01pm.

Learn Regular Maintenance Running Long 10/27/2013 -- UPDATED

The Learn System is currently unavailable due to longer than expected installation of database patches.
We have no ETA, but we will update this blog once we have more information from the relevant teams.

Update: Database patching has been completed and the learn service has been restored at approximately 4:30am 10/27/2013. We appreciate your patience during this extended maintenance window. Thanks

Learn System Slowness 10/13/13

DLS received reports from the help desk that Learn experienced some system slowness between 10pm and 10:30pm this evening. The issue was resolved by DLS performing a rolling restart of the affected nodes, which were having IO issues that were subsequently resolved.

Learn Service Issue

Starting at around 3:20 p.m. this afternoon and ending at approximately 4:30 p.m., the Learn service experienced a minor interruption of its back end network services and as such all users will have had a degraded Learn experience. This would have presented itself as slow page loads, however Learn was still functional. We appreciate your patience during this unplanned service issue. If you have additional questions or concerns, please contact your regular Learn technical support help desk. Thanks.

Learn Service Issue

Starting at around 2:00 a.m. this morning and ending at approximately 8:30 a.m., the Learn service has had issues connecting to its back end database and as such all users will have had a degraded Learn experience. We appreciate your patience during this unplanned service issue. If you have additional questions or concerns, please contact your regular Learn technical support help desk. Thanks.

Learn Service Restored

At this time, Learn has been fully restored to normal service. If you are still having issues please contact your regular Learn help desk.

Learn Service Issue 7/16/2013

Starting at around 2:00 a.m. this morning, the Learn service has had issues connecting to its back end database and as such all users will experience a degraded Learn experience. We are currently working with the database team to resolve this issue. We do not have a firm eta for service restoration at this time, however all teams involved have been and are currently working diligently for a resolution. We appreciate your patience during this unplanned service issue. If you have additional questions or concerns, please contact your regular Learn technical support help desk. Thanks.

Phishing Attack Targets Learn Users

Some on-campus users have reportedly been receiving fake Learn system messages that are "Blackboard Notifications" that a post has been added to their Learn courses. These phishing messages are intended to deceive the user and make them follow a link that will then ask them for their log in credentials.

If you did follow the link from the fake message and entered your log in information, please go to https://ams.unt.edu immediately and change your password. You should then notify your regular help desk team for further assistance. Thank you.

Possible Minor Interruption

Between 9:15 a.m. and 9:20 a.m. users of the Learn service may have experienced brief interruptions of service due to a non-Learn related networking issue. At this time we have received no reports at the CLEAR helpdesk of any problems, however our monitoring indicates that interruptions were possible. If you believe you were affected by this please contact the helpdesk. Thanks.

Possible Minor Interruption

Between 3 and 3:15 p.m. users of the Learn service may have experienced brief interruptions of service. At this time we have received no reports at the CLEAR helpdesk of any problems, however our monitoring indicates that interruptions were possible. If you believe you were affected by this please contact the helpdesk. Thanks.

Learn Service Restored

At this time, Learn has been fully restored to service, we do not anticipate further power outages at this time. The system’s full downtime range was approximately 8:00am to 12:30pm today, 5/29/2013. If you are still having issues please contact your regular Learn help desk.